Terms of service

1. Use of Our Services

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a parent/guardian

  • You will not use our products or services for any illegal or unauthorized purpose

  • You will not attempt to interfere with the security or functionality of our website

2. Products & Services

Vintage Ivy offers:

  • Dainty and demi-fine jewelry

  • Permanent jewelry services

  • Custom and personalized jewelry (including pressed flower pieces)

We reserve the right to modify or discontinue products or services at any time without notice.

3. Pricing & Payments

  • All prices are listed in USD unless otherwise stated

  • Prices are subject to change at any time without notice

  • We reserve the right to correct pricing errors

Payments are processed securely through third-party providers. We do not store full payment information.

4. Orders & Acceptance

We reserve the right to:

  • Refuse or cancel any order at our discretion

  • Limit quantities purchased per customer

  • Cancel orders due to suspected fraud or unauthorized activity

If your order is canceled after payment, a full refund will be issued.

5. Shipping & Delivery

  • Shipping times are estimates and not guaranteed

  • We are not responsible for delays caused by carriers

  • Risk of loss transfers to the customer upon delivery

Customers are responsible for providing accurate shipping information.

6. Returns & Exchanges

Due to the nature of our products:

  • Permanent jewelry services are final sale

  • Custom and personalized items are non-refundable

  • Standard jewelry may be eligible for exchange or store credit within [X days] of purchase

Items must be unused and in original condition.

7. Permanent Jewelry Disclaimer

By purchasing permanent jewelry, you acknowledge:

  • The jewelry is welded and designed to be worn continuously

  • Removal may require cutting the chain

  • We are not responsible for breakage due to wear, accidents, or external factors

While our materials are high quality and water-resistant, proper care is still recommended.

8. Appointments & In-Store Services

  • Appointments may be required for certain services

  • Late arrivals may result in rescheduling

  • We reserve the right to refuse service in rare circumstances

9. Intellectual Property

All content on our website—including images, branding, logos, and designs—is the property of Vintage Ivy and may not be used without permission.

10. Limitation of Liability

To the fullest extent permitted by law, Vintage Ivy shall not be liable for:

  • Any indirect, incidental, or consequential damages

  • Losses related to product misuse, normal wear and tear, or improper care

Our total liability shall not exceed the amount paid for the product or service.

11. Indemnification

You agree to indemnify and hold Vintage Ivy harmless from any claims, damages, or expenses arising from your use of our products or services.

12. Privacy

Your use of our services is also governed by our Privacy Policy.

13. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

14. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date.

15. Contact Information

If you have any questions about these Terms, please contact us:

Vintage Ivy
vintageivyco@gmail.com